Terms & Conditions

These Terms and Conditions govern your use of the Kilauan website and the advisory services we offer. By accessing this website or engaging our services, you agree to be bound by the terms set out below. If you do not agree, please do not proceed.

We may revise these terms from time to time. When we do, we will update the date at the top of this page. Your continued use of the site or services after any change constitutes acceptance of the revised terms.

1. About Kilauan

Kilauan is an advisory practice based in Kuala Lumpur, Malaysia. We provide AI integration advisory services for analytics teams, with a focus on SQL drafting support, dashboard interpretation, and stakeholder-brief drafting. Our work is conducted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and, where relevant, Bank Negara Malaysia's Risk Management in Technology (BNM-RMiT) framework.

2. Use of this Website

You may use this website for lawful purposes only. You agree not to:

• Use the site in any way that violates applicable local, national, or international law or regulation.
• Transmit any material that is defamatory, offensive, or otherwise objectionable.
• Attempt to gain unauthorised access to any part of the site, server, or database connected to it.
• Use automated tools to scrape, harvest, or extract content from this site without our prior written consent.
• Reproduce or republish any content from this website for commercial use without our written permission.

We reserve the right to suspend or restrict access to this website at any time and without notice if we believe these conditions are being breached.

3. Advisory Services

Our services — the Analytics Workflow Review, the Drafting & Reading Pilot, and the Quarterly Stewardship engagement — are described on this website for information purposes. The details of any specific engagement, including scope, deliverables, timeline, and fees, are set out in a separate written agreement between Kilauan and the client.

Nothing on this website constitutes a binding offer. Engagements only commence upon execution of a written service agreement signed by both parties.

4. Intellectual Property

All content on this website — including text, layout, design elements, and diagrams — is the intellectual property of Kilauan or its licensors and is protected under Malaysian copyright law. You may view and print pages for your personal, non-commercial use. No content may be reproduced, distributed, or adapted for commercial purposes without our prior written permission.

Written deliverables produced under a service agreement — such as workflow briefs, policy documents, and summary reports — become the property of the client upon full payment of fees, unless otherwise specified in the service agreement.

5. Confidentiality

In the course of an engagement, Kilauan may have access to client data, system configurations, and internal reports. We treat all such information as confidential and do not disclose it to third parties except as required by law or as expressly authorised by the client in writing.

Specific confidentiality obligations for each engagement are governed by the applicable service agreement or non-disclosure arrangement.

6. Data and Privacy

Where we collect personal data through this website — such as through enquiry forms — we handle it in accordance with our Privacy Policy. For data handled as part of a client engagement, the applicable data handling terms are set out in the service agreement.

Our AI drafting pilot uses a read-only integration with the client's data warehouse and operates within a contained environment. We do not retain, train on, or redistribute client data.

7. Fees and Payment

Fees for each service are as stated on this website or in the applicable service agreement. Invoices are payable within the terms specified in the service agreement. We reserve the right to suspend work if payment is significantly overdue and notice has been provided.

All fees are quoted in Malaysian Ringgit (RM) and are exclusive of any applicable taxes unless otherwise stated.

8. Limitation of Liability

Kilauan provides advisory guidance and written deliverables. We do not operate AI systems on behalf of clients in a production capacity, and we do not make operational decisions on clients' behalf. Final decisions regarding data, queries, dashboards, and stakeholder communications remain with the client's team at all times.

To the extent permitted by Malaysian law, Kilauan's total liability in connection with any engagement shall not exceed the total fees paid by the client in respect of that engagement. We are not liable for indirect, consequential, or incidental losses arising from the use of our advice or written deliverables.

Nothing in these terms excludes or limits liability for fraud, death, or personal injury caused by negligence.

9. Third-Party Links

This website may contain links to external websites for reference or context. These links are provided for convenience only. We are not responsible for the content, accuracy, or practices of any third-party site, and linking to them does not constitute an endorsement.

10. No Warranties

This website is provided on an "as available" basis. While we take reasonable care to ensure the accuracy of information published here, we make no representations or warranties — express or implied — as to the completeness, accuracy, or fitness for a particular purpose of any content on this site.

11. Governing Law

These terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Contact

If you have questions about these Terms and Conditions, you may contact us at:

• Email: [email protected]
• Phone: +60 3 6293 4781
• Address: Level 19, Menara Aspire, Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia